When you are happy with our services, we love to hear from you! We also want to hear from you if you are unhappy with any aspect of our services. Please contact your adviser and share your concerns or dissatisfaction so that we can try to resolve these as quickly as possible.
Alternatively you may wish to contact the Fitzpatricks Compliance Manager. You can either call or write to us:
Fitzpatricks Dealer Group Pty Ltd PO Box 356, Coolangatta QLD 4225 Telephone: (07) 5589 1900
If you are dissatisfied with the response, you may raise the matter directly with the Financial Ombudsmen Service (FOS). FOS is an independent industry dispute resolution service that may be contacted if you have a complaint that is not satisfied within a reasonable time, or you are not satisfied with its response. There are some complaints which FOS is unable to deal with and FOS will inform you if they are not able to deal with your complaint. FOS’s contact details are:
Fitzpatricks advisers include some of Australia’s most experienced and qualified professionals. Located across Australia and available for a no obligation initial meeting to discuss your life goals and aspirations.