When you are happy with our services, we love to hear from you! We also want to hear from you if you are unhappy with any aspect of our services. Please contact your adviser and share your concerns or dissatisfaction so that we can try to resolve these as quickly as possible.
Alternatively you may wish to contact the Head of Professional Standards. You can either call or write to us:
If you are dissatisfied with the response, you may raise the matter directly with the Australian Financial Complaints Authority (AFCA) . AFCA is an independent industry dispute resolution service that may be contacted if you have a complaint that is not satisfied within a reasonable time, or you are not satisfied with its response. There are some complaints which AFCA is unable to deal with and AFCA will inform you if they are not able to deal with your complaint. AFCA’s contact details are:
Fitzpatricks advisers include some of Australia’s most experienced and qualified professionals. Located across Australia and available for a no obligation initial meeting to discuss your life goals and aspirations.